You're Gonna Love This Story (And It Is 100% Completely True):

Around the Summer of 2009, our fearless leader Eric C Smith's Laptop broke down. The on-staff programmers (aka Hackers) quickly diagnosed the problem as the Power Inverter. It went out in the laptop and needed to be replaced. Now, Eric always thinking decided to take this opportunity to check out the local computer repair "Geeks" of Baltimore and Columbia. After calling around to the "Local Geeks" and being told it would cost anywhere from $100 - $150 just to take a look at the laptop and diagnosis the problem, he found someone willing to take a look at it for $75, but he had to drop it off.

Taking time out of his very busy day and driving about 15 miles to the "Repair Shop" and knocking on the door (yes, he had to knock on an office door) someone who SMELLED like (well....take a guess) took the laptop in and Eric paid the $75. Eric was told it would be looked at tomorrow and he would get a phone call by close of business day. 2 days pass, 3 days pass...5 days go by with no phone call. So, Eric takes time again, to call with no answer on the phone. Finally, after 3 tries over a 3 hour period he finally got ahold of the person and he said it was the power inverter and it would take 14 days to get a new part (WHAT?).

So, 2 weeks go by and no phone call, another 3 days go by and Eric calls them again. They say, it is not the inverter it is something else and the Laptop has to be sent away and it will cost over $300. By this time, Eric has had enough and is throwing in the towel. He says he is coming to pick up the laptop and wants the money back. They say ok (the one thing they did right this whole time). So, Eric drives back to the "Repair Office" and knocks on the door again, no answer. He calls, no answer. The guy knew he was coming. So he tries 4 more times over an hour and still no answer. So, Eric leaves.

He gets ahold of the "Computer Geek" the next day and forces him to bring the laptop to the office with the $75. They come by the office, but with the wrong battery charger. Eric politely says, "GET THE HELL OUT AND DON'T COME BACK UNTIL YOU HAVE IT RIGHT". The "GEEK" returns the next day with the laptop, the correct charger and the $75.

Nearly 3 weeks of hell and still Eric's laptop has not been fixed. He gives it to his Hackers (programmers) to fix and says he will give the $75 to whoever wants to fix it. One tech out of 3 takes the job, orders the power inverter and has it fixed the next day, END OF STORY!

So, after this ordeal, Eric has made it his mission to protect the people of Baltimore and surrounding counties from these so called "Geeks" and their lack of professionalism, service and education. And the one we can see to get this done is to offer you:

• SUPERIOR CUSTOMER SERVICE - When you call you can be assured someone will always pick up the phone from 9am-6pm EST M-F. If for some reason we cannot, leave message and we WILL return you call within 1 hour
  
  
• EXPERIENCE & KNOWLEDGE WITH DEGREES TO PROVE IT - When you hire a tech (or Geek) do you ask for credentials? I would.
  
  
• LOW COST - Why spend $300 on a job that can be done for $69. Makes no sense to us....

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$69 is for homes and businesses within 20 miles of the Center Of Baltimore. Additional Fees may apply if new hardware needs to be purchased.
$69 does not cover Data Recovery or Network Administration.